FAQ
Are Hanging Basket Jackets washable?
Absolutely! You can spot clean your basket jacket with cold water and hang dry it!
Can I cancel my order?
Unfortunately, because we are such a small business we are unable to accept cancelled orders. If you have questions about sizing, color, or material please reach out to us before placing an order!
However, if you think there may have been a mistake with your order, reach out to us ASAP through our contact page, or give us a call!
My package was "Returned to Sender"
If your package is returned to sender due to an incorrect address or a forgotten unit number, the customer will be required to pay shipping a second time in order to have the package re-shipped.
Once the package has been returned to sender, it is no longer usable.
Please double-check all information, and please reach out if you're having issues with your order!
My order shows delivered but I didn't receive it?
We count on USPS to deliver your package once it leaves our facility. Once the package is shipped, Hanging Basket Jacket holds no responsibility.
However, if you require assistance in finding your tracking number, please email us at
hello@hangingbasketjackets.com